Customer Service Information

  • Dragon Coffee is a trading name of Dragon e-Business Ltd. incorporated in the United Kingdom, Company No.5769433.
  • Our postal address and registered office are at:
    13 Howells Crescent, Llandaff, Cardiff CF5 2AJ, United Kingdom
  • Enquiries: To progress an order or make any other enquiry, please <click here> or e-mail
  • We prefer to deal with enquiries by e-mail, however you may contact us by telephone if necessary at +44 (0)2920 552708
  • Value Added Tax: Dragon e-Business Ltd. is registered for VAT in the United Kingdom,
    VAT Registration No. 196 8493 40.
    VAT will be added where applicable to all orders shipped to countries within the European Union. Please note that in the UK, coffee and most other food products are subject to VAT at 0% (zero-rated). Coffee filters and accessories are subject to VAT at 20% (standard-rated). Products (e.g.gift baskets) containing zero- and standard-rated items will be subject to a composite rate of VAT.
  • Returns Policy: You may return unopened product to us for any reason within 30 days of receipt for a full refund of the cost of the goods. If you paid by credit card or PayPal, the cost of the goods will be credited to the card or PayPal account respectively.
  • Quality Guarantee: If you are dissatisfied with the quality of the goods you have received from us, please return the unused portion of the item to us. We will replace the goods or refund the full cost of the goods and refund the delivery charge.
  • Privacy Policy: We will hold your personal details confidential. We do not pass customer information to any third party, except to our carriers to enable efficient delivery. If you are outside the UK, we may also pass your details to our partner coffee distributor in your country. We do make e-mailshots, usually once per month, to which you have the opportunity to subscribe or unsubscribe as you wish.
  • Cookie Policy: In common with most websites, we use cookies. These are small files stored on your computimg device that help identify you to our website and allow us to provide you with certain useful facilites or provide us with information about browsing patterns and website use. These cookies contain no personal information. By continuing to place an order you accept that we may store such cookies on your computing device. You can also change the settings of your browser to erase cookies or prevent acceptance.